FAQ

Frequently Asked Questions:

Q: What happens once my order is handed over to the shipping carrier?

A: Once your order has been transferred to the shipping carrier, the responsibility for its safe and timely delivery shifts to the carrier. At this point, Dimez no longer has direct control over the package.

Q: What does it mean that Dimez is not responsible once the package is with the shipping carrier?

A: It means that any issues, delays, damages, or losses that may occur during transit are the responsibility of the chosen shipping carrier. Dimez is not liable for any unforeseen circumstances that may impact the delivery process.

Q: What should I do if my package is delayed, lost, or damaged during transit?

A: In the event of such issues, we recommend reaching out to the shipping carrier first. They will be able to provide specific information about the status of your package and assist you in addressing any concerns. If you encounter difficulties, please contact our customer support team, and we will work with you to find a solution.

Q: Can I return items if I change my mind or don't like them?

A: No, all sales are final. We do not accept returns for change of mind or dislike. Please review your order carefully before completing the purchase.

Q: Is there any circumstance under which a refund will be issued?

A: Refunds are only issued in the case of a verified defect or error on our part that cannot be resolved through other means. Please contact our customer support team if you believe you are eligible for a refund.